Lifetime Warranty - Standard
Reynolds is confident that we build the best carbon rim and wheel systems in the cycling industry. All of our wheels are produced in our own facility, by our own staff, to our strict engineering specifications. Therefore, we confidently offer a lifetime warranty to the original owner of all Reynolds wheelsets*.
Our wheels are designed to be ridden in the most demanding conditions by the best riders, and they are tested to ensure the strength of the wheels far exceed the loads incurred during intended use. So quite simply, don’t worry, if you manage to break your wheel while you’re riding your bike, we’ll repair or replace it for free.
Reynolds Assurance Program – Upgrade
We all have those oops moments. That’s why we offer as an upgrade to the Reynolds Assurance Program—additional protection against unforeseen mishaps that occur while you’re not riding your bike—which provides for no-questions asked replacement. If you want to protect your wheel investment from the likes of faulty bike racks, exhaust pipes, or your teenage driver who just started parking in the garage, we highly recommend you consider the Reynolds Assurance Program.
*Effective for wheels purchased after January 1st, 2017.
See more of the legal details here.
To submit a claim, you’ll need:
- Your contact information
- Proof of purchase (if you uploaded this as part of the wheel registration process you will not need it)
- Serial number (located on the tire bed opposite the valve hole)
- Shop or online retailer where purchased
- Date of purchase
SUBMIT A WARRANTY CLAIM
To submit a warranty claim, you must have registered your wheels. Click here if you need to register your wheels.
Start by entering the email address and password that you used to register your product.
I forgot my password.
Start by entering the email address you used to register your product, and we will email your password to that address.
If you have any questions, please contact us.
For questions within the US or Canada, please call (866) 798-3040 or email firstname.lastname@example.org
For Europe inquiries, call +31 (0) 43 382 4423 or email email@example.com
For Asia inquiries, call +886 4 2326 2948 or email firstname.lastname@example.org