Reynolds Cycling is so confident that we make the best carbon rim wheel systems in the business, we are now offering a limited lifetime warranty on all new Reynolds wheelsets sold after January 1, 2017.
Under the limited lifetime warranty, Reynolds certifies all wheels to be free from defects in materials and workmanship. The warranty applies to all original owners who purchase their wheels from a Reynolds Authorized Dealer or directly from Reynolds Cycling; wheels purchased through eBay® or the like are excluded from the warranty. We strongly, like really strongly, encourage you to register your wheels in order to activate your limited lifetime warranty.
Reynolds carbon wheel systems are engineered to be ridden every day and are designed and tested to ensure the strength of the wheels far exceed the loads incurred during intended use. But if you rear-end a parked car on your road bike or miss the gap on a huge huck, then you’re going to have a hard time convincing us that you were “just riding along.” For additional protection against such unforeseen occurrences, Reynolds continues to maintain its Reynolds Assurance Program, which provides for no-questions-asked replacement.
The limited lifetime warranty applies to all Reynolds brand wheelsets. However, any wheel that has been altered, improperly maintained or installed, used with non-Reynolds brake pads (on rim brake wheels), inappropriately tinkered with or in any way modified from its original build will not be eligible for this warranty.
See more of the legal details here.
To submit a claim, you’ll need:
- Your contact information
- Proof of purchase (if you uploaded this as part of the wheel registration process you will not need it)
- Serial number (located on the tire bed opposite the valve hole)
- Shop or online retailer where purchased
- Date of purchase
SUBMIT A WARRANTY CLAIM
To submit a warranty claim, you must have registered your wheels. Click here if you need to register your wheels.
Start by entering the email address and password that you used to register your product.
I forgot my password.
Start by entering the email address you used to register your product, and we will email your password to that address.
If you have any questions, please contact us.
For questions within the US or Canada, please call (866) 798-3040 or email firstname.lastname@example.org
For Europe inquiries, call +31 (0) 43 382 4423 or email email@example.com
For Asia inquiries, call +886 4 2326 2948 or email firstname.lastname@example.org